Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Quelboo platform, including our website at quelboo.com, our mobile applications, and related services (collectively, the “Service”), operated by Quelvaro (“Quelvaro,” “Quelboo,” “we,” “us,” or “our”).
By creating an account or using the Service, you agree to these Terms and to our Privacy Policy and SMS Terms & Consent. If you do not agree, do not use the Service.
1. The Service and Our Role
Quelboo is a booking platform that connects customers with independent local service businesses (such as barbershops, salons, massage, tattoo, nail, and handyman providers).
Quelboo is a platform and intermediary. We are not the provider of the services booked through the Service. Services are provided directly by the independent businesses listed on the platform, which are solely responsible for the quality, safety, legality, licensing, and delivery of those services. We do not employ, endorse, or control any business, and we are not a party to the agreement between a customer and a business for a service.
2. Definitions
- Customer: a user who books services through the Service.
- Business: an independent provider that lists and offers services through the Service.
- Booking: a reservation for a service made through the Service.
- Content: information, text, images, and other material submitted to the Service.
3. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to create an account and use the Service. By using the Service, you represent that you meet this requirement and that the information you provide is accurate and complete.
4. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe pose a risk to the Service or other users.
5. Bookings, Changes, and Cancellations
- When you make a Booking, you enter into an agreement directly with the relevant Business for the service.
- Each Business sets its own availability, pricing, cancellation, rescheduling, no-show, and refund policies. These policies are determined by the Business, not by Quelboo, and may be presented at the time of booking.
- You are responsible for reviewing and complying with the applicable Business’s policies before booking.
- We provide the tools to request, confirm, modify, and cancel Bookings, but we do not guarantee the availability, performance, or outcome of any service.
6. Payments, Fees, and Billing
- Customer payments. Where the Service supports payment for a Booking, payments are processed by our third-party payment processor (Stripe). By providing payment information, you authorize the applicable charge.
- Business subscriptions and fees. Businesses may be charged subscription fees, per-seat fees, messaging (SMS) credit purchases, or other fees as described at the point of purchase. Fees are billed through Stripe and, unless stated otherwise, are non-refundable except as required by law or the applicable plan terms.
- Gift cards. Gift cards issued through the Service are subject to any terms presented at purchase and to applicable law. Gift cards are not redeemable for cash except where required by law.
- Taxes. You are responsible for any taxes associated with your use of the Service that are not collected by us.
- Disputes and chargebacks. Suspected fraudulent or abusive chargebacks may result in suspension of your account.
7. Notifications and SMS
By using the Service, you may receive service-related communications by email, push notification, and — if you opt in — SMS. These include booking confirmations, reminders (email/push), account notices, and booking changes. Standard message and data rates may apply to SMS.
7.1 Quelboo Booking SMS Alerts (transactional program)
Quelboo offers an optional Quelboo Booking SMS Alerts program for customers who explicitly opt in. This program sends transactional text messages related to appointments you book through Quelboo. Messages are sent on behalf of the business you booked with and identify that business by name.
When enabled and when you have opted in, you may receive plain-text SMS for:
- Booking confirmations (solo and group bookings)
- Appointment reschedules approved by the business
- Appointment cancellations initiated by the business
Messages are limited to booking-related notifications. We do not use this program to send marketing or promotional texts. SMS booking alerts are available for U.S. mobile numbers only (+1).
Message frequency varies based on your booking activity. You will typically receive one message per booking event. Message and data rates may apply.
You can manage SMS as described in our SMS Terms & Consent and Privacy Policy. To stop SMS booking alerts, reply STOP; for help, reply HELP or contact support@quelboo.com.
8. Acceptable Use
You agree not to:
- Use the Service for any unlawful, fraudulent, or harmful purpose.
- Submit false, misleading, or infringing Content.
- Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Service or its systems.
- Scrape, harvest, or collect data from the Service except as expressly permitted.
- Use the Service to send unsolicited or unlawful messages, or in violation of our SMS Terms or applicable messaging laws.
- Misrepresent your identity or affiliation, or use another user’s account without permission.
Businesses additionally agree to provide services lawfully, hold all required licenses and qualifications, honor confirmed Bookings and their own stated policies, comply with all laws applicable to their services, and — when recording SMS consent for manually added customers — have a lawful basis to contact them and not misrepresent their consent.
9. Content and Intellectual Property
- Your Content. You retain ownership of Content you submit. You grant Quelboo a non-exclusive, worldwide, royalty-free license to host, use, reproduce, and display that Content as necessary to operate and provide the Service.
- Our property. The Service, including its software, design, and trademarks, is owned by Quelvaro or its licensors and is protected by intellectual-property laws. You may not copy, modify, or create derivative works except as permitted by these Terms.
10. Reviews and Feedback
If the Service permits reviews or feedback, you agree they will be accurate, lawful, and not defamatory or abusive. We may moderate, remove, or decline to publish Content at our discretion, consistent with applicable law.
11. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.
Quelboo is not responsible for the acts, omissions, services, conduct, or policies of any Business or Customer. Any dispute regarding a service is between the Customer and the Business.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUELVARO AND ITS OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO QUELBOO IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR USD $100.
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify and hold harmless Quelvaro from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Service, your Content, your violation of these Terms, or — for Businesses — the services you provide.
14. Termination
You may stop using the Service at any time. We may suspend or terminate your access for any violation of these Terms or to protect the Service or other users. Provisions that by their nature should survive termination (including payment obligations, disclaimers, limitations of liability, and indemnification) will survive.
15. Dispute Resolution and Governing Law
These Terms are governed by the laws of the United States and the State in which Quelvaro is organized, without regard to conflict-of-laws principles. The state and federal courts located in that State will have exclusive jurisdiction, unless otherwise required by applicable law.
16. Changes to These Terms
We may update these Terms from time to time. We will post the updated version with a new “Last updated” date and, where required, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance.
17. Contact Us
Quelvaro (Quelboo platform)
Email: support@quelboo.com