Delete Your Account
This page explains how to delete your account and associated data for Quelboo, the booking platform operated by Quelvaro. It applies to the Quelboo mobile app for iOS and Android and to quelboo.com.
1. Delete your account from inside the app
This is the fastest route and is available to every account holder.
- Customers: open the Quelboo app and go to Profile → Privacy & Security → Delete Account.
- Business owners: open the Quelboo app and go to Business → Delete Account.
For your protection, deletion is confirmed in two steps: you re-enter your password, then enter a verification code that we email to the address on the account. This prevents someone with temporary access to an unlocked phone from destroying your account.
2. Request deletion if you cannot sign in
If you no longer have access to the app or cannot sign in, email support@quelboo.com with the subject “Account deletion request”. Please send the request from the email address registered to the account, and include the full name on the account and the email address or phone number you used to sign up.
We may ask you to verify that you own the account before we act on the request, and we will respond within the time required by applicable law.
3. What happens after you request deletion
Your account is deactivated immediately and you are signed out on every device. It then enters a 14-day grace period before it is permanently erased.
The grace period exists so that a deletion made by mistake — or by someone who gained access to your account — can still be undone. During those 14 days you can contact support@quelboo.com to have the account restored. After 14 days the deletion is final and cannot be reversed.
4. What is deleted
Once the grace period ends, we permanently remove or irreversibly anonymize:
- Your name, email address, phone number, and profile photo.
- Your saved preferences, favorite businesses, and notification and SMS settings.
- Photos and text you submitted in reviews.
- Your sign-in credentials, so the account can no longer be accessed.
- For business owners, your business listing is removed from discovery and is no longer bookable by customers.
5. What we keep, and why
Records of bookings and payments are retained, with your personal details stripped out, so that the businesses you booked with keep accurate records of their own appointments and revenue. In their records a deleted customer appears only as “Deleted User” and is no longer identifiable.
We also retain information where we are legally required to, including for accounting, tax, dispute-resolution, fraud-prevention, and security obligations, along with SMS consent and delivery logs kept for compliance and audit purposes. This is described in Section 6 of our Privacy Policy.
6. Paid subscriptions
If you subscribe to Quelboo Pro, deleting your Quelboo account does not cancel the subscription, because billing is handled by Apple or Google rather than by us. Cancel it before you delete your account:
- iPhone or iPad: Settings → your name → Subscriptions → Quelboo → Cancel Subscription.
- Android: Google Play Store → your profile icon → Payments & subscriptions → Quelboo → Cancel.
7. Questions
For help with a deletion request, contact support@quelboo.com. For privacy questions or to exercise other data rights, contact privacy@quelboo.com.